Refunds or exchanges are not available unless the Product is faulty or damaged in transit.
If a product is faulty or damaged in transit, you may email our Customer Service Department within 5 days of receiving the product at

Any Faulty / Damaged product must be returned to Floating Skimmers USA at the sender’s expense so the product can be evaluated for a credit, refund or exchange. Returns must be in original condition and packaging, with all accessories and received within 30 days of purchase.

Return Address:
Floating Skimmers USA
4700 Joshua Lane
Florence, OR. 97439 USA
Phone: 855-997-4097

Contact Us

Toll Free: 1-855-997-4097